White Label Loyalty · Technical Project Manager
Oct 2019 – Present
I am responsible for managing the full lifecycle of client projects, in addition to also overseeing other internal company operations.
Apple · Specialist
Aug 2018 – Oct 2019
After leaving Tesla, I returned to Apple on a part-time basis to compliment my studies in Computer Science at Leeds City College. My role as a Specialist was all about advising customers on how Apple’s products and services can enrich their lives, in addition to supporting customers with any troubleshooting queries.
Saaremaa Vald · IT Specialist
Jun 2019
Erasmus work placement.
Tesla · Sales Advisor
Feb 2018 – Jun 2018
As a Sales Advisor at Tesla, the main focus of my role was to drive sales of Tesla’s electric cars in the Yorkshire and North East of England markets. This involved facilitating test drive experiences for potential customers in order to educate and excite them about the benefits of driving an electric vehicle (and features unique to Tesla vehicles). In addition to delivering test drive experiences, the role also involved frequent engagement with customers, both prior to a test drive in order to understand their needs and after the test drive, following up with them to answer any further questions in order to finalise each sale.
Apple · Expert
Mar 2013 – Feb 2018
As an Expert at Apple, my role was to drive the performance of the sales team within the store which were divided between sales and customer service metrics. This was achieved by delivering top quartile performance personally in order to be a role model for others, while also proactively coaching and mentoring others in the sales team. The role also involved maintaining deep product and operational knowledge so that I could support team members with any advanced questions from customers.
Apple · Apple Solutions Consultant
Sep 2009 – Mar 2013
My role as an ASC (Apple Solution Consultant) was to manage the day to day operations of an Apple branded ‘store within a store’ located within a retail partners outlet. This involved responsibility for meeting quarterly sales targets, training of the retailers team on Apple products and services, building relationships with the store management and maintaining the concession to Apple’s brand guidelines and standards. During my time in the role, the store consistently achieved and often exceeded its forecasts both for sales and product knowledge metrics.
Gekko Group · Apple Inline Solutions Consultant
Sep 2008 – Sep 2009
My role as an Apple Inline Solutions Consultant was to be responsible for all aspects of an Apple-branded concession located within a consumer electronics retailer. This involved driving incremental sales of Apple products and maintaining the fixture to Apple brand standards.
PC World · Customer Advisor
Nov 2007 – Feb 2009
As a Customer Advisor, my role was to help customers by providing them with information and offering complementary products and services in order for them to get the most from their purchase.
